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Kettering Receives Ohio Governor’s Award

By Kevin Lavoie

Ohio Governor Ted Strickland bestowed a rare honor on Kettering Adventist HealthCare (KAHC) Tuesday, as the network received the Governor’s Award for Organizational Excellence. CEO Frank Perez (pictured), President Fred Manchur and KAHC’S network Board Chair Pete Luongo joined other system officials in receiving the award at the State House.

The Ohio Partnership for Excellence (OPE), a state extension of the Malcolm Baldrige National Quality Award, bestows four levels of awards—the Bronze Level Award, Silver Level Award, Gold Level Award and the Platinum Level Award known as the Governor’s Award for Excellence. Platinum Level performance recognizes KAHC as a role model in key areas: outstanding clinical quality; workforce engagement; values-based leadership; governance; community support and involvement; and outstanding results.

“This commitment to a quality journey is a huge undertaking for any organization, but especially for a complex healthcare network like [Kettering]. The Governor’s Award has been awarded to only 11 organizations. [Kettering] has shown process efficiencies, long-term planning that has endured sustainability and serving their patients with the highest quality health care,” said Strickland. “What makes today’s presentation special is the fact that their achievement has not been attained by any other Ohio organization for four years. So, it’s a real pleasure to represent our state today to recognize all of the 8,300 employees, 1,400 physicians, and 800 volunteers who make up the Kettering Health Network and who have built a process-driven performance excellence model that links with their belief system.”

Upon receiving the award, Perez, who has led KAHC since 1994, said, “This award truly recognizes the day-to-day achievement of our workforce—our employees, physicians and volunteers—in the continued pursuit of excellence. Together we have raised the bar for healthcare in our community, and we are fulfilling our mission of improving the quality of life for area residents.”